CRM has joined my company with a clients?

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New Contributor

We submit forms for client automation on our website. Now every time we do this Hubspot CRM joins a client entry in the CRM with our comapany. And notifies us when that clients are visiting the site when it's an internal visit.  Inevitably it makes the tracking side useless seeing as every comepnay is not intertwined. 

How do I delete this connection? 

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Top Advisor

Hi, @BambooBranding. It sounds like you've got the setting enabled which automatically associates contacts with accounts. You'll want to disable that; I'm not certain how to clean up the undesired associations.

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Top Advisor

It's in the bullet points from the linked article, but the URL should be 

https://app.hubspot.com/sales-products-settings/[YOUR_PORTAL_ID]/companies.

 

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Top Advisor

Hi, @BambooBranding. It sounds like you've got the setting enabled which automatically associates contacts with accounts. You'll want to disable that; I'm not certain how to clean up the undesired associations.

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New Contributor

Do you know where this setting is found?

Thanks

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Top Advisor

It's in the bullet points from the linked article, but the URL should be 

https://app.hubspot.com/sales-products-settings/[YOUR_PORTAL_ID]/companies.

 

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