Bug in the Notes section Says too many characters

AAdamusiak · ‎Jan 8, 2024

I have been using Hubspot for 8 years now and never seen a bug like this. I try to save some notes and the notes section of contacts and it auto populates with 50,000-200,000 blank characters. And then it gives me an Error just saying I can't save too many characters. Can't delete, can't type..as it just keeps adding blank spaces. In short......it makes it impossible to leave notes for that client.

I have tried.....Diff PC's, Mouse, browses, servers, hard refresh, etc. You name it. This happenes to about 1 in every 50 contacts. Thus not allowing me to save any notes.

Any thoughts?

AAdamusiak · ‎Jan 9, 2024

Hi Pam, thank you for the ideas. I had tried that before, and on diff PCs and with Diff browswers. ......just no idea why it is happening and why its only for every maybe 1 in 50 contacts. I have contacted hubspot more than a few times....I keep getting....we'll get back to you soon. And yesterday was when someone said...... I should post here and see if I can find any sollutions. Rather **bleep**ty Customer services in my opinion.

PamCotton · ‎Jan 8, 2024

Hello @AAdamusiak, thank you for posting in our Community!

This could be caused by an external source and not Hubspot directly, I would say it has something to do with the extensions you have installed within your web browser, in this case, can you please start

Installing an extension
Close your browser
open the browser back again and see if is working properly
if working properly the extension you just deleted is what is causing this issue
if the issue persists, please repeat the same process with another extension

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.

Kindly,

Pam

CRM