Bot searching for existing values in contact records

[LVenegas]

How can we have a bot that search a value that the client capture in a contact record ,? we need to get a propertie associated to a contact record by searching the value that the user capture into the bot.

[karstenkoehler · Accepted solution]

Hi @LVenegas,

Do you want to take different actions with you chatbot depending on the value of a contact property? If so, this can be done with an if/then branch:

Click If/then branch > Add if/then branch > change visitor's response to contact property.

If you want to use a value from a contact record in a message, use the Contact token option in text fields:

If that's not what you're looking for, please provide more context.

Hope this helps!