CRM

SWallace0
参加者

Block a contact from webchat

解決

Is it possible to block a contact from chatting via webchat?

We have someone that is being a pest and won't stop harrasing.

0 いいね!
1件の承認済みベストアンサー
karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Block a contact from webchat

解決

Hi @SWallace0,

 

Yes, you can block senders in the Conversations inbox by selecting the chat and clicking the More button on the upper right of the screen.

 

karstenkoehler_0-1628479821149.png

 

Currently the person could simply start a new conversation with new details. There is already a request in the HubSpot Ideas section to be able to block persons by IP address. I'd recommend upvoting and commenting with your use case, the product team hopes to implement this functionality in 2021.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

元の投稿で解決策を見る

6件の返信
webdew
ガイド役 | Diamond Partner
ガイド役 | Diamond Partner

Block a contact from webchat

解決

Hi @SWallace0 ,

Few of my clients uses whathub integration https://prnt.sc/1lkxch2, but i couldn't find any way to block a user there. As suggested by @karstenkoehler , upvote the idea on idea section of community.

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

SWallace0
参加者

Block a contact from webchat

解決

Thank you.

karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Block a contact from webchat

解決

Hi @SWallace0,

 

Yes, you can block senders in the Conversations inbox by selecting the chat and clicking the More button on the upper right of the screen.

 

karstenkoehler_0-1628479821149.png

 

Currently the person could simply start a new conversation with new details. There is already a request in the HubSpot Ideas section to be able to block persons by IP address. I'd recommend upvoting and commenting with your use case, the product team hopes to implement this functionality in 2021.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Anonymous
適用対象外

Block a contact from webchat

解決

.

0 いいね!
kvlschaefer
コミュニティーマネージャー
コミュニティーマネージャー

Block a contact from webchat

解決

Hi @Anonymous,

 

Thank you for your feedback. 

 

I wanted to refer you to the expected behavior of the conversations tool when you click block send mentioned in this help article.

 

If there is an additional feature you would like to see added to the block sender action, I would highly recommend you to please post this product suggestion at our ideas forum.

 

Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.

 

Thank you,

Kristen


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
SWallace0
参加者

Block a contact from webchat

解決

Thank you