BCC not working properly

PowerFilmSolar
Contributor

I started seeing issues with the logging a few months ago. I used a third-party email client, but have a hardcoded bcc. I checked with our email provider and the issue isn't on their end. Attached is the message I see when the bcc fails. Please help me. 

 

Screen Shot 2020-09-08 at 7.44.28 AM.png

0 Upvotes
3 Replies 3
kaburke
HubSpot Employee

Hi @PowerFilmSolar !  Are you sending emails from your connected email address? Can you also advise whether the emails are being logged in the HubSpot portal?

PowerFilmSolar
Contributor

I am sending from my connected email address, but haphazardly I'm seeing that error and they aren't being logged in HubSpot.

0 Upvotes
kaburke
HubSpot Employee

Hi @PowerFilmSolar !  When I check in your portal it looks as though emails are being logged correctly from other users.  Would I be correct in saying that you have the bcc hardcoded into your emails and you are also ticking the 'log and track' option in the extension?