BCC from Mandrill transactional email not logged to CRM
Feb 18, 2020 12:20 AM
I'm using Madrill for sending transactional emails, and have these set up to send to customer and BCC to my Hubspot BCC mail logging address.
Hubspot is not logging these transactional emails at all.
The' from' address I'm using for these transactions emails from Mandrill is also:
- used for a Gmail inbox that Hubspot is configured to access as a connected channel
- configured as the Hubspot inbox fall-back email address
- set up to enable Hubspot users to use it as the 'from' address for any outbound email directly out of Hubspot.
The 'to' address for every transactional email sent via Mandrill is a user that already exisits in my Hubspot CRM.
How can I get Hubspot to log these trasactional emails to the CRM record?