In our organization, multiple team members use the helpdesk service. Normally, whenever a team member responds to an email, they should automatically become the ticket owner. However, this functionality isn’t working for one of our team members.
Is the feature working fine with other users? Check the user permision of the user for whom the feature isn't working. Check if the paid service seat being assigned to him/her?
and check if there is any other automation on that is setting ticket owner aligned with contact/company owners, sometimes companies have this automations and foget.
Let us know how it goes.
María Lucila Abal COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24 Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor
Is the feature working fine with other users? Check the user permision of the user for whom the feature isn't working. Check if the paid service seat being assigned to him/her?