CRM

AmirSafaei
Member

Automatic ticket creation via form FAILS

SOLVE

Hello everyone,
I would like to create a support ticket form for the users of my website to generate tickets in HubSpot.
To do this, I have created a form in HubSpot in which I have activated automatic ticket creation.
The form is also linked to my conversations and a ticket pipeline.
Now, as a test, when I fill out this form on an incognito window, a conversation related to relevant objects in my inbox is created, but no ticket is created, and I get the message "Ticket creation failed."
I don't know what exactly is wrong with my configuration and would be very happy if you could help me.

 

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1 Accepted solution
DSharma02
Solution
Top Contributor | Gold Partner
Top Contributor | Gold Partner

Automatic ticket creation via form FAILS

SOLVE

Hi @AmirSafaei ,
From the screenshots I could understand that all the settings have been set up. Please check once that in that form's OPTION tab, automatic ticket creation setting is on

DSharma02_0-1722918551807.png

If the issue persisits, disconnect the form, clear chache and cookies, reconnect the form and then check.

Hope this helps!
Thanks

View solution in original post

0 Upvotes
2 Replies 2
DSharma02
Solution
Top Contributor | Gold Partner
Top Contributor | Gold Partner

Automatic ticket creation via form FAILS

SOLVE

Hi @AmirSafaei ,
From the screenshots I could understand that all the settings have been set up. Please check once that in that form's OPTION tab, automatic ticket creation setting is on

DSharma02_0-1722918551807.png

If the issue persisits, disconnect the form, clear chache and cookies, reconnect the form and then check.

Hope this helps!
Thanks

0 Upvotes
AmirSafaei
Member

Automatic ticket creation via form FAILS

SOLVE

Hi, thanks for your response.
Yes, the setting is correct! I'll probably have to try your alternative solution.
Thanks again.

 

Bildschirmfoto 2024-08-06 um 11.07.18.png

0 Upvotes