CRM

atulsharmacse
Member

Automatic Emails are becoming contacts in Hubspot

SOLVE

We are using Gsuite in our company and most of spam and marketing emails are becoming contacts in our CRM. 

 

How to Stop Hubspot to not create all emails as contacts. We want only website forms submissions become our contacts.

 

hubspot issue.PNG

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1 Accepted solution
willsmith
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Automatic Emails are becoming contacts in Hubspot

SOLVE

Hi @atulsharmacse 

 

I noticed one of your "contacts" that HubSpot automatically created is PayPal. If you're trying to keep emails from services like PayPal or asana, you can block these domains. 

 

Click the gear icon in the main navigation to get to Settings.

In settings select Log emails in CRM 

Under Never Log click Add email or domain and add the domain.

You can see from the screen shot below, that in my portal, I've blocked PayPal. 

Of course, not all spam is so easily blocked, but this will get you started. 

I hope this helps.

-Will

 

 

Settings.png

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1 Reply 1
willsmith
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Automatic Emails are becoming contacts in Hubspot

SOLVE

Hi @atulsharmacse 

 

I noticed one of your "contacts" that HubSpot automatically created is PayPal. If you're trying to keep emails from services like PayPal or asana, you can block these domains. 

 

Click the gear icon in the main navigation to get to Settings.

In settings select Log emails in CRM 

Under Never Log click Add email or domain and add the domain.

You can see from the screen shot below, that in my portal, I've blocked PayPal. 

Of course, not all spam is so easily blocked, but this will get you started. 

I hope this helps.

-Will

 

 

Settings.png