CRM

AD71
Member

Automated list export

SOLVE

I want to make sure our unsubscribes will never be accidentally overwritten. 

 

Is there a way for me to set up a daily automated list export of contacts so i can monitor it?

 

or can i restrict updating that column when importing data?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Automated list export

SOLVE

Hi @AD71,

 

If a contact unsubscribes, HubSpot doesn't let you overwrite that, if that helps.

 

Still, if you want an automated export, you would have to create a custom report and set it so the raw data is delivered to you:

 

https://knowledge.hubspot.com/reports/create-reports-with-the-custom-report-builder

(data source contact, table chart, filter by Unsubscribed from all email is true)

 

https://knowledge.hubspot.com/dashboard/email-or-export-reports-and-dashboards

 

In free and Starter portals, this can unfortunately not be done.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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4 Replies 4
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Automated list export

SOLVE

Hi @AD71,

 

If a contact unsubscribes, HubSpot doesn't let you overwrite that, if that helps.

 

Still, if you want an automated export, you would have to create a custom report and set it so the raw data is delivered to you:

 

https://knowledge.hubspot.com/reports/create-reports-with-the-custom-report-builder

(data source contact, table chart, filter by Unsubscribed from all email is true)

 

https://knowledge.hubspot.com/dashboard/email-or-export-reports-and-dashboards

 

In free and Starter portals, this can unfortunately not be done.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
AD71
Member

Automated list export

SOLVE

hi, thank you. which property exactly do i need to update to unsubscribed to HS not let me overwrite it?

 

Thank you, I'm currently on free as we are just starting out - and the terrible customer service will probably make me go with a competitor.

 

Thanks for the help!

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Automated list export

SOLVE

@AD71 if a contact unsubscribes, it cannot be overwritten. If you do on behalf if them, it can: https://knowledge.hubspot.com/records/how-do-i-unsubscribe-or-opt-out-contacts-from-email

 

Keep in mind that there is no customer support on the free CRM. If you want to test it, I recommend subscribing for a month to any hub. It's not too expensive.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
AD71
Member

Automated list export

SOLVE

Yes, clearly lol - not a very appealing model, and it's sad as we have used before (with a different organization for years on a paid model) but over the last 2 years all the changes have produced a completely different company.. 

I'm glad there are people like you helping out, at least! Thank you

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