• Help Desk reporting gives you real-time visibility into your support operation without the manual work. Ask our experts about which metrics matter most! AMA Dec 8-12.

    Ask us anything

Auto-detect contacts from recycle bin during import

PStephen3
Member

Hi everyone,

Quick question — is there any feature (or workaround) in HubSpot that can automatically detect contacts that were previously deleted (in the recycle bin) when importing a new contact list?

For context:
Sometimes we re-import older contacts that might have been deleted earlier, and it would be great if HubSpot could automatically flag or restore those existing records instead of treating them as brand-new ones.

Is there a setting, workflow, or import option that helps identify contacts that already exist in the recycle bin before creating new duplicates?

Thanks in advance!

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Hi @PStephen3,

 

As far as I know, no, there is no such feature. When a contact is deleted and then re-imported, they're subject to these behaviors: https://knowledge.hubspot.com/privacy-and-consent/understand-restorable-and-permanent-contact-deleti...

 

I agree that it would be valuable to have more control over this process. You could request this from the product team in the ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Hi @PStephen3,

 

As far as I know, no, there is no such feature. When a contact is deleted and then re-imported, they're subject to these behaviors: https://knowledge.hubspot.com/privacy-and-consent/understand-restorable-and-permanent-contact-deleti...

 

I agree that it would be valuable to have more control over this process. You could request this from the product team in the ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.