With a Professional or Enterprise subscription, you could use workflows to build your own automation to create deals. I'd approach this by enrolling contacts created from conversations into a contact-based workflow (Original source drill-down 1 is CONVERSATIONS), followed by a step that creates a deal.
I'd totally agree with this. Having the ability to auto create Deals instead of Tickets would be a massive help. Currently, we have to auto create a Ticket (so that it stores the initial email information that comes in), then use a workflow to then copy all the Ticket info over to a Deal. I'd love to see this feature and I know a lot of others would too.
With a Professional or Enterprise subscription, you could use workflows to build your own automation to create deals. I'd approach this by enrolling contacts created from conversations into a contact-based workflow (Original source drill-down 1 is CONVERSATIONS), followed by a step that creates a deal.