Auto-Responders/Out of Office Replies

[SamDube]

We recently switched to HubSpot. Previously we were using MailChimp for all of our mailings. One thing I've noticed is that we now receive significantly more out-of-office responses. Has anyone else experienced that? I have no idea what could be causing it. It seems so odd that mailing the same recipients with a different tool would cause more auto-responders, but it's happening. 

Am I the only one who has experienced this?

[louischausse]

Hi @SamDube ,

This is now all managed by HubSpot directly:

https://knowledge.hubspot.com/conversations/manage-your-inbox-s-allow-and-deny-list

Don't forget to mark my reply as a solution if you are satisfied. If not, do not hesitate to ask me anything!

[vanessa2]

Hi louischausse, These settings apply to connected inboxes/shared inboxes, not marketing email. Interesting though, thank you.

[Jobtoolz]

It's really a must to exclude these auto-replies, after sending a newsletter, we received 500+ out-of-office e-mails...

[AstridvanDam]

Yes, this functionality would be great and very valuable for our organisation!

[skma21]

I totally agree- HubSpot needs to create the feature that strips out auto-responders. We also used to use MailChimp and I find the email part of HS's platform really weak in comparison -- not enough flexibility in basic drag-and-drop type modules/WYSIWYG editor. I hate needing to make changes at the template level all the time, just to add an additional speaker to an event email (just as an example.) PLEASE HUBSPOT - improve your email features and functionality!!!!

[amcclane]

I also experience this. I am going to set up filters in my inbox to catch these vacation notices, but I'd love a solution from HubSpot if possible. Coming in to 876 messages is not really a good way to start the day. 🙂

[BrettLanguirand · Accepted solution]

Hello @SamDube,

Thank you for your question.

I haven't personally used Mailchimp, but I did some research and I think the difference might be related to a tool they have called "ReplyTo".  Hubspot doesn't offer a tool that checks to see if a reply to one of your marketing emails is an Auto-reply or not.  To stop these auto-replies from flooding your inbox, you'd have to create filters in your email account to have them go into a separate folder instead of your inbox.  

If you'd like to suggest to our product team that a tool like "ReplyTo" be made available in future product release, please feel free to submit the idea at the Hubspot Ideas Forum.  

I hope this helps!

Brett

[hjekel]

Hi,
Is there a way within HubSpot that when you Send a DripMail campaign of let’s say three mails in a period of two working weeks, that if the first one gets an OOO reply, the second one is automatically send the next working week ? Same with the third one..

Thanks,
Henk

[SamDube]

That makes a whole lot of sense. Thank you!