Attachments not opening - just a blank page

petehud
Member

Good morning all,

 

I have uploaded a few historic files at Company level - but am unable to view them when they are clicked. They simply open a new browser window that remains blank with the below in the URL bar (XX's inserted as an example)

 

https://app.hubspot.com/file-preview/#{PortalIdParser.get()}/file/5XXXXXXXX0/

 

Is anybody ese having this issus, or know why this may be happening?

 

We have tried in Chrome and Edge, and on different PCs - same issue with all.

 

Cheers

 

Peter

0 Upvotes
4 Replies 4
JG
Member

Yes having the same issues? This has happened before any ideas?

Jericha_TUTOROO
Participant

Hi we are experiencing the same issue accross all of our users since this morning. Have you guys have any update or resolution to this?

0 Upvotes
Mattu808
Participant

Yes we are having the same issue.

0 Upvotes
Jericha_TUTOROO
Participant

Hi Mattu,

 

The issue was resolved the next day and everything is goig well now on our end. I hope someone can give an update for a possible troubleshooting when this happen again.

0 Upvotes