Associate contacts and companies

[SRajasekar]

Enabled "create and associate companies with contact" checkbox.

I have company Test Care Center and contact'email  say sample@testcc.com.

The system creates a company called testcc and associates the contact to it. Why does it doesn't associate when it has Test Care Center.

Is there a way not to create new companies and associate only with existing?

[DStaat]

Hey SRajasekar,

We have an app called Associ8 that can help! It can associate two objects together based on search parameters you set. Check it out here.

Let me know if you have any questions or need help setting up. I'd be happy to hop on a call with you!

Best,

-David Staat

[DianaGomez]

Hi @DStaat, I hope you are doing well 😊

Thanks for sharing!

Best,

Diana

[franksteiner79 · Accepted solution]

Hi @SRajasekar 

The association matching in HubSpot is based on the email domain of the contact and the domain of the company. This article states "HubSpot automatically associates contacts with companies by matching the domain in a contact's Email value to the company's Company domain name value."

In your case it sounds like your existing company "Test Care Center" doesn't have a company domain. Therefore HubSpot creates a new company. The company name is normally populated via HubSpot Insights if this is switched on and the company exists in HubSpot's database. If not, HubSpot has no way of automatically populating the company name.

I hope that helps.

Frank