CRM

fmarques28
Miembro

Asign a conversation to a ticket

resolver

Hi

 

We have a conversation and we want to asign this conversation to an existing ticket ... but we dont see this option ...

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1 Soluciones aceptada
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Asign a conversation to a ticket

resolver

Hi @fmarques28,

 

As far as I know this is currently not possible, unfortunately. Conversations can only be linked to new tickets.

 

This is a valid request however, I think, and you could submit it in the HubSpot Ideas section of the community. The product team reviews these suggestions based on popularity.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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1 Respuesta 1
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Asign a conversation to a ticket

resolver

Hi @fmarques28,

 

As far as I know this is currently not possible, unfortunately. Conversations can only be linked to new tickets.

 

This is a valid request however, I think, and you could submit it in the HubSpot Ideas section of the community. The product team reviews these suggestions based on popularity.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.