Jan 3, 2020 4:48 PM
We have recently gone through and adjusted the order of contact properties displayed (and added some new properties). However for existing contacts the change is not showing (they are showing the old property order). So far the only way I've found to have an existing contact show the new order/fields is go into the contact, click 'view all properties', and on the left side click 'Reset to Account Defaults'. THEN the changes are shown.
Is there a way to do that in bulk? to 'Reset to Account Defaults' all existing contacts?
Jan 3, 2020 11:26 PM
HubSpot allows quite a bit of customization for the left sidebar of the Contact, Company, Deal, and Ticket records. To customize and save global settings:
1. Go to the Settings menu (top right "gear icon" in the main navigation.
2. In the left side menu Click Properties
3. Click the 3rd tab labeled Records Customization
4. In the Actions menu select Edit
5. Add a new Section (if you're using HubSpot free, this will not be an option)
6. Search and Select from the left menu to add your desired properties. Click and drag the left side dots to adjust the order.
7. Be sure to Save when finished.
Depending upon your HubSpot tier, you can also create specific views for specific teams.
If you're using HubSpot Free - the view will be more like this:
I hope this helps. If it does, please mark it as a solution to help others in the community. Thank you.
Jan 5, 2020 12:13 AM
It sounds like you set up the defaults in the "About" sidebar section, which is the main HubSpot CRM left sidebar by default. As you are finding out, if you change those default sidebar properties and the order, it will not change for existing users. However, it will be set up correctly from the start for new users.
I'd recommend creating a custom sidebar using the steps that @willsmith illustrated that will replace your "About" section in the sidebar. Call it something like, "Contact Info."
Here are the steps:
Step 1) You'll have to re-set up your properties and the order in the new custom sidebar section. This is a globally controlled section, so you can control what is displayed from your central HubSpot settings.
Step 2) Since you can't get rid of the "About" section, minimize the number of properties in the "About" section (even down to 1 or 2) to reduce clutter and confusion. This will cover any new users.
Step 3) In your next sales meeting, have your sales team do two things live:
You can decide if you want to let sales reps know that they can still add properties to their "About" panel if they find them useful. You may also want to put a process in place for reps to suggest new global properties for you to add for the whole team.
After you complete these steps, you will have two left sidebars.
Hope this solution helps! Good luck.