Answer ticket

[MCERENZIA]

Hello,

I would like to know if it is possible to disable the news feed of the answers in our answer to a ticket.

I explain myself a customer contacts me I answer his ticket he answers me and I answer again in the email of answer which will be sent there will be below automatically his previous message (see screenshot).

Can we disable this?

[MCERENZIA]

Hello,
I would like to remove this because I don't find it useful and not very aesthetic.

[webdew]

@MCERENZIA ,
If someone is answering you on the same ticket, then you won't be able to remove the conversaton.
Everytime you have to start a fresh ticket.

I hope I am able to ans you.
Regards.

[MCERENZIA]

Okay thank you it's a bit of a shame.

[webdew]

Hi @MCERENZIA ,

This is how a ticket is suppose to work. New conversation will include the trail mails too.
Kindly let me know why you want to remove that.

Regards.