Am I the only one who thinks Companies and Contacts is badly done?
Oct 4, 2018 11:07 AM
Maybe I am just a Neanderthal who doesn't "get it", but it seems like HubSpot tries too hard to make the Company/Contact relationship more complicated than it needs to be.
Intuitively, Contacts are a subset of Companies, and associating them is a simple one-to-many relationship where selecting or inputting a Company name during Contact creation would establish the connection.
Believe it or not, even in this day and age, many of us have customer sets that do not use email as their primary communication platform, much less using a company-specific domain.
Why are we not able to simply have a contact and company relationship that is as simple as the way something like Outlook groups these things? This hang-up is what is keeping me from pulling the trigger and implementing HubSpot in my company, where we have never had a CRM of any kind. This cumbersome functionality is just not intuitive at all, and I don't relish the idea of my troops stumbling all over this.
Am I the only one here?