All sent emails send from an outlook template all go to one company in HubSpot

anthonycperez
Member

Can anyone tell me why when I send an email from Outlook (from a template I made) it is being associated with only one account in my Hubspot instead of the email of the person I am sending it to and their company?

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StefaniUAT
Key Advisor

Hi @anthonycperez , 

This is definitely new. Do you think there is a specific reason that it is only associating with one record?

A. Did you integrate your Outlook365 with HubSpot for tracking?

B. Is it a sales template you are referring to because I didn't think that was a free feature?