CRM

JWills8
Member

Adding Additional Emails Through Automation

SOLVE

Hello Everyone,

 

I know you can add an additional email to a contact by pulling up their record, clicking the pencial and selecting add additional email. Curious if there is a way to get the same result through a workflow.

1 Accepted solution
Mike_Eastwood
Solution
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Adding Additional Emails Through Automation

SOLVE

Hi @JWills8 

 

There is no way (that I know of) to add a second email address via a Workflow, nor an Import.

 

A second email address can be added via the API, which could be triggered by a Workflow, but it would require custom code.

 

What's the business process? How often do youneed to add a second email address?

 

Curiously

Mike

 

p.s. thanks for the mention @PamCotton 

 

 

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9 Replies 9
nathanphillips
Participant

Adding Additional Emails Through Automation

SOLVE

The API seems to be here: https://legacydocs.hubspot.com/docs/methods/contacts/add-a-secondary-email-address

 

I've searched pretty thoroughly to see if someone already built something. Anyone happen to develop this already?

danmoyle
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Adding Additional Emails Through Automation

SOLVE

@nathanphillips no changes that I've seen, no. 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/
0 Upvotes
LWillis28
Participant

Adding Additional Emails Through Automation

SOLVE

We have this same issue. We are a school where students receive multiple emails. They might have a student email, a personal email, a work email, etc. Currently, I have 11000 or so contacts that I need to change the primary email on the contact. This done manually would take forever. Need a way to do this quickly. I have exhausted a lot of means and made a few phone calls to Hubspot. Doesn't look possible at the moment.

0 Upvotes
DianaGomez
Community Manager
Community Manager

Adding Additional Emails Through Automation

SOLVE

Hi @LWillis28, I hope you are doing well!

 

Thank you for reaching out and for your feedback.

 

I believe the best way to do this will be by an import. I was checking, and the idea was already submitted here.

 

I would recommend upvoting and commenting on your use case, so you're automatically subscribed to the idea. You'll receive notifications when our product team makes a status update to the idea.

 

Thank you,
Diana


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Mike_Eastwood
Solution
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Adding Additional Emails Through Automation

SOLVE

Hi @JWills8 

 

There is no way (that I know of) to add a second email address via a Workflow, nor an Import.

 

A second email address can be added via the API, which could be triggered by a Workflow, but it would require custom code.

 

What's the business process? How often do youneed to add a second email address?

 

Curiously

Mike

 

p.s. thanks for the mention @PamCotton 

 

 

JWills8
Member

Adding Additional Emails Through Automation

SOLVE

Hey @Mike_Eastwood ,

Use case is we create email address for users and start sending information to that email after a set point. We are currently using Person Accounts in Salesforce and when swapping their emails over to the created one in Salesforce.  Salesforce is overriding their email instead of moving it to an addtional email (Believe this is just an issue with person accounts as we did not have this issue when using regular accounts and contacts in salesforce with hubspot.) Since the email address is getting over written, if the client interacts or submits a form with their personal email instead of the created one we get duplicates for them. 

I'll look into an api solution. 

0 Upvotes
JWills8
Member

Adding Additional Emails Through Automation

SOLVE

Just as an update, the additional email field is a read only field and currently can not be updated by an API. 

0 Upvotes
danmoyle
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Adding Additional Emails Through Automation

SOLVE

+1 for @Mike_Eastwood's thoguth here. I don't know of sany way to do it other than manually. I was thinking a custom coded workflow and API might, but I've never built one nor seen one. 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/
PamCotton
Community Manager
Community Manager

Adding Additional Emails Through Automation

SOLVE

Hello @JWills8, Happy Friday!

I want to invite some top experts to share their thoughts about it. 

Hi, @Mike_Eastwood @danmoyle @Josh any recommendations to @JWills8 matter?

 

Thank you,

Pam

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