Oct 3, 2022 4:20 AM
How to avoid text to format differently when copying and pasting text into the email window?
I copy prewritten text into the email window and this will result in additional paragraphs (line spacing) in the text, see below.
If I paste the same text into the notes, there will be no extra spacing added, all is as it should be, see below:
How can I avoid the additional line spacing in the text when pasting into an email?
Oct 3, 2022 9:32 AM
Hi @UweA. I feel your pain - formatting issues across platforms is definitely annoying. And it's not new. Are you using HubSpot templates or snippets? Instead of using something like a Google document or Word doc, I use the HubSpot tools to create what I want, ensure it's formatted how I want, and move faster in one system instead of across multiple. It doesn't exactly answer your question, but hopefully this helps give you other solution ideas. Cheers!
Oct 3, 2022 9:43 AM
Thank you @danmoyle for your reply and understanding my issue! Yes, it is a bit of a pain when different modules of one plattform are behaving differently. It seems almost impossible but sometimes too many things are implemented and only god knows how those behave in different situations.
Thanks for the hint of using templates and sniplets. I do use them occasionally but as text comes from differnt directions and most of it is individually anyways, it is quite tricky to get by with those, but for shure they are a helper. Would be great though if the email would accept same way as notes does!
Anyway, I think I am the exeption of the rule and thus maybe only a few experience this issue.
Oct 3, 2022 8:18 AM
Thank you @APrigent for your reply!
I did not mention in the description, but if would do that I would loose the links that are in the text, see here:
Does this make sense?
The question that really concerns me, is why on earth if I copy text to Notes it behaves good and if I copy the same text to Email it does additional line spacing?
There is a workaround that seems to work. For instance, if I paste the text in notes first and copy the text from notes and paste in email, it works fine. But that are a few steps that I'd like to avoid.
I assume that either the platform is implemented differently on email vs notes (plattform, developer specific) or there are settings that I could change. Either way I find it a pain...
Oct 3, 2022 7:30 AM
I think you can use the "clear formatting" option to remove the extra space. It is located here in the mail editor:
Have a nice day!