CRM

KStrydom
Contributor

Ad account pulling in the wrong data

SOLVE

I connected a Hubspot account to just one Facebook ad account, yet it pulled in lead date from all the ad accounts and keeps doing this even when I turned off the FB ad account. Not sure how to disconnect and properly reconnect - any help would be amazing!

0 Upvotes
1 Accepted solution
webdew
Solution
Guide | Diamond Partner
Guide | Diamond Partner

Ad account pulling in the wrong data

SOLVE

Hi @KStrydom ,

To disconnect your ad account, go to Settings > Marketing > Ads
Click the Action dropdown and click disconnect ad account 

To reconnect:

Go to settings settings

Marketing > Ads.

In Accounts tab, click Connect account

Select account you want to connect

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

View solution in original post

2 Replies 2
webdew
Solution
Guide | Diamond Partner
Guide | Diamond Partner

Ad account pulling in the wrong data

SOLVE

Hi @KStrydom ,

To disconnect your ad account, go to Settings > Marketing > Ads
Click the Action dropdown and click disconnect ad account 

To reconnect:

Go to settings settings

Marketing > Ads.

In Accounts tab, click Connect account

Select account you want to connect

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

KStrydom
Contributor

Ad account pulling in the wrong data

SOLVE

Thanks so much! Disconnected and will reconnect correctly - will see if it still pulls in leads from other accounts.