Activity/Email Log not displaying correctly for some users

[ShannonAlly]

Hi There,

I haven't used Hubspot for very long but none of my colleagues knows how to sort this out.

We have, inside each of the Deals, saved all our correspondence. When my colleague looks at a deal, he can see all the emails he has saved previously to that deal. But when I look at it, I can't see any of those emails. They don't show up in the activity tab, or the emails tab, outside of a few tasks that have been put in, the deal looks completely empty!

Our admin can't find anything in my permissions that would indicate I can't see the previous correspondance. 

Any help is greatly appreciated!

[karstenkoehler · Accepted solution]

Hi @ShannonAlly,

Could you please confirm that you have these permissions? https://knowledge.hubspot.com/user-management/manage-user-permissions

Best regards

[himanshurauthan · Accepted solution]

Hi @ShannonAlly, 

You can see the activity and email logs correctly, but you need to have the appropriate permissions enabled to do so.

Best regards, 

Did this post resolve your question? If so, please help the community by marking it as the accepted solution.

[karstenkoehler · Accepted solution]

Hi @ShannonAlly,

Could you please confirm that you have these permissions? https://knowledge.hubspot.com/user-management/manage-user-permissions

Best regards

[ShannonAlly]

That did the trick! Thank you for the screenshot of the exact permission toggle my admin needed, that was a great help!