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ShannonAlly
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Activity/Email Log not displaying correctly for some users

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Hi There,

 

I haven't used Hubspot for very long but none of my colleagues knows how to sort this out.

 

We have, inside each of the Deals, saved all our correspondence. When my colleague looks at a deal, he can see all the emails he has saved previously to that deal. But when I look at it, I can't see any of those emails. They don't show up in the activity tab, or the emails tab, outside of a few tasks that have been put in, the deal looks completely empty!

 

Our admin can't find anything in my permissions that would indicate I can't see the previous correspondance. 

 

Any help is greatly appreciated!

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karstenkoehler
Solução
Membro do Hall da Fama | Parceiro
Membro do Hall da Fama | Parceiro

Activity/Email Log not displaying correctly for some users

resolver

Hi @ShannonAlly,

 

Could you please confirm that you have these permissions? https://knowledge.hubspot.com/user-management/manage-user-permissions

 

karstenkoehler_0-1724386092628.png

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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himanshurauthan
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Autoridade no assunto | Parceiro Elite
Autoridade no assunto | Parceiro Elite

Activity/Email Log not displaying correctly for some users

resolver

Hi @ShannonAlly

 

You can see the activity and email logs correctly, but you need to have the appropriate permissions enabled to do so.

Screenshot (590).png

Best regards, 

 

Did this post resolve your question? If so, please help the community by marking it as the accepted solution.

Digital Marketing & Inbound Expert In Growth Hacking Technology

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himanshurauthan
Solução
Autoridade no assunto | Parceiro Elite
Autoridade no assunto | Parceiro Elite

Activity/Email Log not displaying correctly for some users

resolver

Hi @ShannonAlly

 

You can see the activity and email logs correctly, but you need to have the appropriate permissions enabled to do so.

Screenshot (590).png

Best regards, 

 

Did this post resolve your question? If so, please help the community by marking it as the accepted solution.

Digital Marketing & Inbound Expert In Growth Hacking Technology
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karstenkoehler
Solução
Membro do Hall da Fama | Parceiro
Membro do Hall da Fama | Parceiro

Activity/Email Log not displaying correctly for some users

resolver

Hi @ShannonAlly,

 

Could you please confirm that you have these permissions? https://knowledge.hubspot.com/user-management/manage-user-permissions

 

karstenkoehler_0-1724386092628.png

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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ShannonAlly
Membro

Activity/Email Log not displaying correctly for some users

resolver

That did the trick! Thank you for the screenshot of the exact permission toggle my admin needed, that was a great help!

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