Accidentally Changed Role from Super Admin to Developer – Need Help!

[PMarcou]

Hello everyone,

I recently started building my CRM using a free HubSpot account. Unfortunately, I accidentally changed my user role from super admin to developer, and now I can’t switch back. I've already spent many hours transferring important information into the system, so I'm really hoping I don't lose access or control over my account.

Has anyone experienced this before? Is there a way to regain Super Admin access or undo this change?

Any guidance would be greatly appreciated!

Thank you in advance,
pontille

[karstenkoehler · Accepted solution]

Hi @PMarcou,

There's a help form at the end of this page which I believe you can use in this situation: https://knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot#additional-login-help

Best regards!

[karstenkoehler · Accepted solution]

Hi @PMarcou,

There's a help form at the end of this page which I believe you can use in this situation: https://knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot#additional-login-help

Best regards!

[PMarcou]

Hi, thank you for your answer
I don' have any problem logging into my account. I would like to re-change
from developer to admin

[karstenkoehler]

Hi @PMarcou,

I understood that part – this is a user-to-user community however and contributors here can neither access your account nor grant you access to technical support.

As a free user, there is no support option included, which means that you would have to upgrade to a starter subscription to get email support from HubSpot directly. Since you're on a developer role now, that path to upgrade is likely blocked – hence this form as your currently best option.

Best regards!

[PMarcou]

Yes I would like to upgrade my account! How can I do that ?

[karstenkoehler · Accepted solution]

@PMarcou if you're not a super admin, you probably can't – via the dropdown in the top right corner → "Pricing & Features".

You need to get a response on your form submission request first.