Accepts CSV File for contacts upload, but then no button to move forward?

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New Contributor

After I get the CSV file into the upload box, there is no "next" or "upload" button to move on to the "details" tab.

 

Using Firefox.

 

Thanks for any help!

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Community Manager

Hi @New__User

 

After you select the file you want to upload, there should be a green check box that will populate in the import area and an orange button in the bottom right hand corner that says "Upload" which you can click to take you to the "details" page. If this button is greyed out for you (after selecting a .csv file), can you send along screenshots of what you are seeing? 

 

I would also recommend clearing your cache if the issue persists, and seeing if the issue is browser specific by uploading the .csv file in a different browser. 

 

Thank you,
Jenny


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