2 hubspot users have the same BCC

New Contributor



There are 3 users on our Hubspot account. Since I have created an account everything seemed to be fine but then my emails stopped being tracked. I was manually adding the address to BCc but then the administrator of our account noticed that we both have the same number for Bcc address which is causing a bit of confusion.


Also when I look at the top right of my screen it is her name I can see. If I click on it my name and email addresss are there but her number that she uses to track emails and name are below. Can I change the number so we have separate addresses for tracking emails?




1 Reply 1
Community Manager

Hi @lauren1991 ,


The bcc address will be for your whole portal, and then it will log to the appropriate contact record based on the recipient's email address. 


For more information on the bcc address, click here.


Thank you,

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