2 contacts, 1 HubSpot record.
Mar 31, 2020 5:02 PM - edited Mar 31, 2020 5:04 PM
Currently we sync all of our contacts from our CRM (Ms Dynamics) to HS through an integration. Our registration form on our website has to be a non-hubspot form because of its connection to our eCommerce CMS. Currently there is no setting to create new contacts for unique email addresses for non-HubSpot forms. So if anyone uses the same browser or one of our employees helps by registering a customer for the website their CRM records get merged into 1 HubSpot record and causes a lot of data integriy issues.
I know that there is no out of the box functionality to create new contacts for unqiue email addresses for non-hubspot forms, but is there any work around that is known to get around this? We cannot be the only company forced to use a non-hubspot form for site registration.