signature issue using office365 with Hubspot plugin

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I use office365 with the plugin. When I need to send an e-mail I want to track, each time I choose "Track email opens", my signature Logo disappear. How can I solve this issue?

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Community Thought Leader | Diamond Partner

Hi @Ricardo_GN

 

I've had similar issues where we've lost formatting on our outlook signatures when enabling the HubSpot Office 365 plugin. 

 

When I raised it with support they said this: Thanks for your patience on this one! The issue with the signature blocks is that Outlook renders the image with any links differently when tracking is enabled. This is something happening with all email tracking tools in Outlook at the moment. One work around I've found is if you save a draft of your email and open it from your 'drafts' folder, Outlook inserts the image in as a different format and tracking will not break it. I'll keep you updated on any further developments or resolutions as well. Please feel free to reach back out if you have any other questions or concerns on this issue.

 

@edjusten can you pull any strings?

 

 

Phil Vallender | Inbound marketing for B2B technology companies

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Community Thought Leader | Diamond Partner

Hi @Ricardo_GN

 

I've had similar issues where we've lost formatting on our outlook signatures when enabling the HubSpot Office 365 plugin. 

 

When I raised it with support they said this: Thanks for your patience on this one! The issue with the signature blocks is that Outlook renders the image with any links differently when tracking is enabled. This is something happening with all email tracking tools in Outlook at the moment. One work around I've found is if you save a draft of your email and open it from your 'drafts' folder, Outlook inserts the image in as a different format and tracking will not break it. I'll keep you updated on any further developments or resolutions as well. Please feel free to reach back out if you have any other questions or concerns on this issue.

 

@edjusten can you pull any strings?

 

 

Phil Vallender | Inbound marketing for B2B technology companies

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New Member

Thanks Phil...

I tried and works... it's not the better solution, but for now is enought.

Once again, thanks!

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HubSpot Employee

Hi @Ricardo_GN .  Thanks for the ping @Phil_Vallender!

 

No progress to report at this time. This remains a sticky issue for our team. The suggestion to open from drafts remains our best solution for now.

 

Thank you,

Ed Justen  


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