"naked domain" doesn't render a website

[Tornike]

Hello, 

I have made a website and connected a namecheap domain to it;

The thing is that without www, if I type just the url Hubspot gives me error 

"This Page isn't available" 

So I wrote to namecheap support they helped me set up an alias for the web; it clearly gets to hubspot server (before it did not) but the problem remains on hubspot that the requested website is not getting rendered;

How can I solve this problem? 

[stefen · Accepted solution]

@Tornike yes, you add that long hubspot.net URL as the value for your WWW CNAME. For the redirect, you should add your www domain, not the hubspot.net url. e.g.:

DNS Records for example.com:

CNAME: www > 123123.group.sites.hubspot.net

Redirect Record: @ > www.example.com

I'd reach out to your DNS if the redirect record doesn't work.

[IAmerigo]

Hello, I have the same issue, is there a Nov 2023, version of this fix? My www and naked domain don't work, only the pages with the language at the end /es /en-usa, etc. how do I get the main/naked/root domain to connect to hubspot?

[MarioGarciaLee]

You can also add the naked domain as a redirect domain inside of hubspot. Then, you simply have to add two A records with a host '@' pointing to the IP address that Hubspot gives you. 

[stefen]

@Tornike the root domain aka "naked" domain needs to be forwarded to the www subdomain. In Namecheap you should have an option in the Advanced DNS to add a "URL Redirect Record", then you can use the @ symbol to reference the root/naked domain, and have it redirect to the www url.

[Tornike]

Thanks Stefen,

  Sure I tried that, but the thing is that the website address that hubspot provides (something like http://123123.group123.sites.hubspot.net/) works for CNAME record,

but it gives me an error on namecheap when I try to add the "URL redirect record".

  So I added the "ALIAS record" with @ but still nothing works.

  Any idea how to fix this? 

[stefen · Accepted solution]

@Tornike yes, you add that long hubspot.net URL as the value for your WWW CNAME. For the redirect, you should add your www domain, not the hubspot.net url. e.g.:

DNS Records for example.com:

CNAME: www > 123123.group.sites.hubspot.net

Redirect Record: @ > www.example.com

I'd reach out to your DNS if the redirect record doesn't work.

[AdamSinger-AGP]

Having a similar problem on GoDaddy, but not seeing an easy solution. Any experience with that?

[stefen · Accepted solution]

@AdamSinger-AGP if you're using GoDaddy I'd follow the directions they provide here https://ph.godaddy.com/help/forward-my-godaddy-domain-12123

[Jaycee_Lewis]

Hi @AdamSinger-AGP 👋  Let's see if @stefen or @MarioGarciaLee have any insight here.

Thanks! – Jaycee

[Tornike]

Thanks a lot Stefen,

that worked ! 

upvote : )