CMS Development

Tornike
Participant

"naked domain" doesn't render a website

SOLVE

Hello, 

I have made a website and connected a namecheap domain to it;

The thing is that without www, if I type just the url Hubspot gives me error 

"This Page isn't available" 

So I wrote to namecheap support they helped me set up an alias for the web; it clearly gets to hubspot server (before it did not) but the problem remains on hubspot that the requested website is not getting rendered;

How can I solve this problem? 

0 Upvotes
2 Accepted solutions
stefen
Solution
Key Advisor | Partner
Key Advisor | Partner

"naked domain" doesn't render a website

SOLVE

@Tornike yes, you add that long hubspot.net URL as the value for your WWW CNAME. For the redirect, you should add your www domain, not the hubspot.net url. e.g.:

DNS Records for example.com:

CNAME: www > 123123.group.sites.hubspot.net

Redirect Record: @ > www.example.com

I'd reach out to your DNS if the redirect record doesn't work.

Stefen Phelps, Community Champion, Kelp Web Developer

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stefen
Solution
Key Advisor | Partner
Key Advisor | Partner

"naked domain" doesn't render a website

SOLVE

@AdamSinger-AGP if you're using GoDaddy I'd follow the directions they provide here https://ph.godaddy.com/help/forward-my-godaddy-domain-12123

Stefen Phelps, Community Champion, Kelp Web Developer

View solution in original post

0 Upvotes
8 Replies 8
MarioGarciaLee
Member

"naked domain" doesn't render a website

SOLVE

You can also add the naked domain as a redirect domain inside of hubspot. Then, you simply have to add two A records with a host '@' pointing to the IP address that Hubspot gives you. 

stefen
Key Advisor | Partner
Key Advisor | Partner

"naked domain" doesn't render a website

SOLVE

@Tornike the root domain aka "naked" domain needs to be forwarded to the www subdomain. In Namecheap you should have an option in the Advanced DNS to add a "URL Redirect Record", then you can use the @ symbol to reference the root/naked domain, and have it redirect to the www url.

Stefen Phelps, Community Champion, Kelp Web Developer
Tornike
Participant

"naked domain" doesn't render a website

SOLVE

Thanks Stefen,

  Sure I tried that, but the thing is that the website address that hubspot provides (something like http://123123.group123.sites.hubspot.net/) works for CNAME record,

but it gives me an error on namecheap when I try to add the "URL redirect record".

  So I added the "ALIAS record" with @ but still nothing works.

  Any idea how to fix this? 

0 Upvotes
stefen
Solution
Key Advisor | Partner
Key Advisor | Partner

"naked domain" doesn't render a website

SOLVE

@Tornike yes, you add that long hubspot.net URL as the value for your WWW CNAME. For the redirect, you should add your www domain, not the hubspot.net url. e.g.:

DNS Records for example.com:

CNAME: www > 123123.group.sites.hubspot.net

Redirect Record: @ > www.example.com

I'd reach out to your DNS if the redirect record doesn't work.

Stefen Phelps, Community Champion, Kelp Web Developer
AdamSinger-AGP
Participant | Partner
Participant | Partner

"naked domain" doesn't render a website

SOLVE

Having a similar problem on GoDaddy, but not seeing an easy solution. Any experience with that?

0 Upvotes
stefen
Solution
Key Advisor | Partner
Key Advisor | Partner

"naked domain" doesn't render a website

SOLVE

@AdamSinger-AGP if you're using GoDaddy I'd follow the directions they provide here https://ph.godaddy.com/help/forward-my-godaddy-domain-12123

Stefen Phelps, Community Champion, Kelp Web Developer
0 Upvotes
Jaycee_Lewis
Community Manager
Community Manager

"naked domain" doesn't render a website

SOLVE

Hi @AdamSinger-AGP 👋  Let's see if @stefen or @MarioGarciaLee have any insight here.

Thanks! – Jaycee

linkedin

Jaycee Lewis

Developer Community Manager

Community | HubSpot

Tornike
Participant

"naked domain" doesn't render a website

SOLVE

Thanks a lot Stefen,

that worked ! 

upvote : )