Want to creating custom module like Ticketing tool
Hello,
I want to create a custom module like Ticketing Tool, where user come fill a support form as per their query, Our module receive that query and send mail back to user with proper solution.
The conversation between user and client is multiple, So I want to build a cutom module that help us to receive and send mails from user inbox.
Sep 17, 20212:23 AM - edited Sep 20, 20213:25 AM
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Want to creating custom module like Ticketing tool
Much obliged Dennis!
Gracious wow this a cool one!
So your specialized obstacle will be getting the framework to "comprehend" your clients demand. You're taking a gander at NLP which should be possible with hub and even GTP-3.
So totally feasible utilizing the Hubspot tech stack. However, I keep thinking about whether this usecase could be tended to by reexamining the UX?
Want to creating custom module like Ticketing tool
It sounds like you have certain frequently asked questions that you have prepared pre-written answers for, and you want to automatically distribute these to visitors. While you're asking about a technical solution, there may be some alternative ways to accomplish what you're looking for using tools that already exist in HubSpot. Consider these options:
Have an FAQ page with questions and answers pre-written and available for customers
Create a searchable knowledge base filled with various FAQ questions and answers
Add a "What can we help you with?" question on the form with dropdown options that include each of the FAQs + "other". Have that form trigger a workflow that sends the correct answer based on the response.
Have a chatbot that does the same, with quick answer options of the FAQs (+ other). Based on the response, you can either have the bot send the answer live in the chat, trigger a workflow to email them the answer, and/or link them to a KB article (if you have one)
If there are a large number of FAQs, you could consider breaking them up into categories so that the visitor can select the category first, then narrow into a smaller list of options. (or even 2 category levels if you have a LOT of FAQs!)
Want to creating custom module like Ticketing tool
Hi,
Thanks for your suggestion, I am usingHubSpot Ticket serviceto achieve my goal. I want to use ticket API to fetch all tickets information usingAJAX call in JavaScript.
After requesting API using Ajax I have checked the hubspot backend for the same, in the API log panel is shows HTTP 200 it meas the API call executed successfully. But I am unable to get the response because of above mention error message.
Please help me to resolve this issue as soon as possible.
Want to creating custom module like Ticketing tool
Thanks Dennis!
Oh wow this a cool one!
So your technical hurdle is going to be getting the system to “understand” your users request. You’re looking at NLP which could be done with node and even GTP-3.
So completely doable using the Hubspot tech stack. But I wonder if this usecase could be addressed by rethinking the UX?
Want to creating custom module like Ticketing tool
Indeed super cool! If there was a preset set of answers, I was thinking of a Google AI project that parsed natural language and used a table of answers to figure out which answer is best. Tons of possibilities here!