CMS Development

AGrek
Member

Visitor identification with auth flow

I have a SPA application. To access the main content, authorization is required. I have connected the HubSpot LiveChat widget.

I want to implement the following:

- If the user is not authorized, the chat is available to them as an "Unknown Visitor."
- If the user is authorized, it is necessary to set the email and token for the chat. I found the following method:

 

window.hsConversationsSettings = {
identificationEmail: "visitor-email@example.com",
identificationToken: "<TOKEN FROM STEP 1>"
};
window.HubSpotConversations.resetAndReloadWidget();

 

 

- If the user logs out, I need to remove their data from the chat. For this, I use the following code:

 

window.HubSpotConversations.clear();

 

Please advise on how to correctly implement this logic.

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