Video background not showing on mobile

[GiuseppeB]

Hi there,

I have a background video which doesn't show on mobile (Iphone). My website is https://www.beasnap.com/home.

Can anyone help me?

Many thanks 

[GiuseppeB]

Hello @webdew 

I tried to solve the issue but I am not an expert. Would you be so kind to let me how you can help me on this?

Many thanks 

[webdew]

Hi @GiuseppeB ,

In this js has been create as if these proportion is not video then it will not show:

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

[natsumimori]

Hi @GiuseppeB ,

Thank you for reaching out to the HubSpot Community!

I was able to reproduce the behaviour with iPhone X too. @LucBenayoun and @Anton, would you guys mind sharing advice for @GiuseppeB on this query?

[GiuseppeB]

Hello @natsumimori ,

is there anyone so kind to help me with this? Thank you so much

[natsumimori]

Hi @GiuseppeB ,

I noticed that you have access to the HubSpot Technical Support. I'd recommend you connecting with them via phone or email and add URL to this Community thread so that they can understand what advise was suggested by our Community contributors. Since Community members cannot access to your HubSpot account, I think it's best to get some help from the Suppot team to dig in further on your query. Thanks!

[LucBenayoun]

Hello 🙂 

After checking you page, I think there is a problem in the JS function that launches the video. When inspecting the code, I can see the function doesn't launch below 480px.

Can you provide your code so we can fix this together please ? 🙂

Best,

Luc

[GiuseppeB]

Hi Luc,

many thanks. Would you be so kind to give me some instructions on where I can locate it?