The blog listing page suddenly only loads on preview mode

[6bridge]

Hello everyone.

We are having an issue where all of a sudden the blog listing page stops loading. when previewing the pages in Hubspot, the content pulls through but then when you look at the live version, it says "

404, Page not found" with HubSpot editable symbol at the top right corner of the page.

https://www.6bridge.com/blog?hs_preview=wJKTEbPz-145837292842, loads perfect

but https://www.6bridge.com/blog, doesn't.

Exact same issue happened three times since August 2024. The most recent one was about a week ago, please see this ticket below:

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"Oct 7, 2024 - Re: The entire website suddenly only loads on preview mode

Thanks for checking this. Great it's back to normal now!

This issue has occurred twice since August. The first instance was in mid-August and lasted about a week. After attempting various troubleshooting steps, we ultimately disconnected and reconnected the HubSpot domain settings, which resolved the issue.

However, this time, the problem persisted for about three weeks. Reconnecting the HubSpot domain settings didn't work. We even deleted and recreated the DNS settings in the Name Server, but that didn’t solve it either. Finally, as a last resort, we removed the brand domain completely, deleted HubSpot’s information from the Name Server, and reconnected everything. This approach worked.

We still don't know what went wrong, and the proper way to fix it should it happen again."

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[GTsatsanyfos]

Hi to all, even though my website is live along with all blog posts the blog listing is only showing in preview mode. https://landscape-project.gr/blog

[chighsmith]

Hi @GTsatsanyfos,

Thank you for reaching out to the Community! 

Can you confirm that your Blog domain is fully connected and authenticated in Settings > Content > Domains & URLs by following these steps?

Cassie, Community Manager

[SLi9]

I have exactly the same issue while blog previewing, is there any solution updated now?

[6bridge]

It worked for me now. Nothing I did on my end this time, HubSpot's issue and they must have fixed it after two weeks down. Hope yours is going to be back shortly. 

[6bridge]

@BérangèreL thanks for the message. I tried that but it didn't work. It's the same 404 error. 

[BérangèreL]

Hi @6bridge, I hope that you are well!

Thanks for your message!

On my side, I can now see the blog listing page without any error: https://www.6bridge.com/blog 

Is it ok on your side as well?

Thanks and have a great day!

Best,
Bérangère

[BérangèreL]

Hi @6bridge, I hope that you are well!

Thank you for your patience as I was checking on this for you!

It seems that it was a temporary issue that you were experiencing, sorry about this.

Could you please try to click "Update" on the page and check in an incognito window?

This should solve it. Let me know if that's not the case.

Thanks and have a lovely day!

Best,
Bérangère

[6bridge · Accepted solution]

It worked for me now. Nothing I did on my end this time, HubSpot's issue and they must have fixed it after two weeks down. Thank you for checking!

[BérangèreL]

Hi @6bridge and welcome to the Community!
We are delighted to have you here!

I'm sorry to hear about your experience regarding this.

I would like to apologize for the frustration, data issues, and business impact this has caused.

I'll check internally for you and I'll come back to you as soon as I have more information.

Thanks for your patience!

Have a great day!

Best,
Bérangère