Smart Content Not Working in HTML Coded Email

jonathonoates
Member | Partner

I am seeing a strange behaviour where a section (and it appears only one section -- others do work) where Smart Content that has been setup is not in fact showing in the email when it's sent via a workflow -- only the default content shows.

 

Here is the HTML for that section of the email template:

 

{%rich_text "section_introduction_0", export_to_template_context=True, label="Section One Introduction", html="Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."%}
<container style="background-color: #d9d9d6;">
  <spacer size="30"></spacer>
  <row class="section-introduction">
    <columns small="12">
      <p>{{widget_data.section_introduction_0.html}}</p>
    </columns>
  </row>
</container>

HubSpot support have had a look and it appears the code is OK and that the lists and conditions for the Smart Content are also correct, howver it's just not working.

 

Any help is much appreciated!! I've posted re: this previously but am yet to find an answer.

 

Cheers, Jon

1 Reply 1
roisinkirby
HubSpot Product Team

Hey @jonathonoates can your share more details on the following:

 

- Your smart content rules and target users

- The contacts you are testing these emails with

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