CMS Development

MFrankJohnson
Thought Leader

Smart Content In Email Template Not Working (in dev portal)

The smart content in multiple email templates is not working when we send test emails from our dev portal. We have multiple production portals in which this works just fine, but it seems to consistently fail in our dev portal (when tested this week).

 

It's not always practical to allow the addition of smart content in the content editors, so we build complex smart content into templates. Makes it easier for customers to deliver highly targeted content to their segmented lists.

 

Q: Is testing smart content (in email templates) not permitted in dev portals?

 

Here's the test setup:

 

Two (2) Smart Lists with at least one contact in each.

- Coffee Lovers - Short Macchiatto and Coffee Lovers - Expresso (Short Black)
(see image) 

hubspot-email-smart-list-01-smart-content-not-working.png

hubspot-email-smart-list-02-smart-content-not-working.png

 

One (1) Email Template with smart content built-in.

Sonata dev20180510-del (see image)

hubspot-email-template-smart-content-not-working.png

 

Multiple Emails (1 using this template).

zMFJLabs Coffee Lovers Smart test v20180515 (see image)

hubspot-email-smart-content-not-working.png

 

 Dev portal ID: 4402709

 

Please feel free to reach me directly. Thanks in advance. 

 

Best,

Frank

 

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www.MFrankJohnson.com

 

Please include @MFrankJohnson if you'd like me to respond.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
3 Replies 3
roisinkirby
HubSpot Product Team
HubSpot Product Team

Smart Content In Email Template Not Working (in dev portal)

Hey @MFrankJohnson I'm sorry for the delay here! Digging to get you an answer. 

0 Upvotes
MFrankJohnson
Thought Leader

Smart Content In Email Template Not Working (in dev portal)

No worries @roisinkirby. Rebecca already has a ticket on this (#1070355), so the product team are digging as well.

Just clearer to document here so we can see the full scope and evolution of a solution.

{weird}

Thanks

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
MFrankJohnson
Thought Leader

Smart Content In Email Template Not Working (in dev portal)

 

Thanks

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes