Smart Content In Email Template Not Working (in dev portal)

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Community Superstar

The smart content in multiple email templates is not working when we send test emails from our dev portal. We have multiple production portals in which this works just fine, but it seems to consistently fail in our dev portal (when tested this week).

 

It's not always practical to allow the addition of smart content in the content editors, so we build complex smart content into templates. Makes it easier for customers to deliver highly targeted content to their segmented lists.

 

Q: Is testing smart content (in email templates) not permitted in dev portals?

 

Here's the test setup:

 

Two (2) Smart Lists with at least one contact in each.

- Coffee Lovers - Short Macchiatto and Coffee Lovers - Expresso (Short Black)
(see image) 

hubspot-email-smart-list-01-smart-content-not-working.png

hubspot-email-smart-list-02-smart-content-not-working.png

 

One (1) Email Template with smart content built-in.

Sonata dev20180510-del (see image)

hubspot-email-template-smart-content-not-working.png

 

Multiple Emails (1 using this template).

zMFJLabs Coffee Lovers Smart test v20180515 (see image)

hubspot-email-smart-content-not-working.png

 

 Dev portal ID: 4402709

 

Please feel free to reach me directly. Thanks in advance. 

 

Best,

Frank

 

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www.MFrankJohnson.com

 

Please include @MFrankJohnson if you'd like me to respond.

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context.

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Hope that helps.

 

Be well,
Frank


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HubSpot Product Team

Hey @MFrankJohnson I'm sorry for the delay here! Digging to get you an answer. 

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Community Superstar

 

Thanks

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context.

-- Register here for Inbound 2020

 

Hope that helps.

 

Be well,
Frank


Support • Web • Apps • Training

HubSpot's Hiring World-Wide!

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Community Superstar

No worries @roisinkirby. Rebecca already has a ticket on this (#1070355), so the product team are digging as well.

Just clearer to document here so we can see the full scope and evolution of a solution.

{weird}

Thanks

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context.

-- Register here for Inbound 2020

 

Hope that helps.

 

Be well,
Frank


Support • Web • Apps • Training

HubSpot's Hiring World-Wide!