CMS Development

tmcmillan99
Contributor | Platinum Partner
Contributor | Platinum Partner

Sandbox - testing private content membership

SOLVE

I have created a sandbox from a client's portal so that I can test new functionality that is needed. However, when I change a website page's settings so that it's "Private - Registration required", I am not receiving the membership registration email. I have a contact set up that is part of a list used for the private content. The contact's email is different than the one I am using to log into the sandbox. All of the private content settings appear to be setup. 

 

This is my first time using a sandbox so it's very possible that I missed some setup needed for emails to work. 

Any assistance would be greatly appreciated.

Thanks,

Terry McMillan

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1 Accepted solution
tmcmillan99
Solution
Contributor | Platinum Partner
Contributor | Platinum Partner

Sandbox - testing private content membership

SOLVE

Since I was needing to figure out a solution sooner than later, I went ahead and logged a support ticket. Here is the response from support in case someone else runs into this issue. 

 

"I attempted to do this in my own sandbox account too and was unable to send emails. I reached out to our developer team and they have confirmed that this is expected behavior. This is because the account is publishing to an internal domain, like the default hs-site.com, so emails do not send. The way to solve this is to connect a custom "test" domain. Once you do this you should be able to change where the landing page is publishing to and the email should send then. I will also share this article as a reference for setting up your sandbox account."

 

Not really the answer I was hoping for but I understand the reasoning. I am assuming most people like us, don't have an extra unused domain that could be used for testing. Plus, I haven't seen a way to manual add a contact to membership in order to bypass the email issue. 

 

Terry

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3 Replies 3
tmcmillan99
Solution
Contributor | Platinum Partner
Contributor | Platinum Partner

Sandbox - testing private content membership

SOLVE

Since I was needing to figure out a solution sooner than later, I went ahead and logged a support ticket. Here is the response from support in case someone else runs into this issue. 

 

"I attempted to do this in my own sandbox account too and was unable to send emails. I reached out to our developer team and they have confirmed that this is expected behavior. This is because the account is publishing to an internal domain, like the default hs-site.com, so emails do not send. The way to solve this is to connect a custom "test" domain. Once you do this you should be able to change where the landing page is publishing to and the email should send then. I will also share this article as a reference for setting up your sandbox account."

 

Not really the answer I was hoping for but I understand the reasoning. I am assuming most people like us, don't have an extra unused domain that could be used for testing. Plus, I haven't seen a way to manual add a contact to membership in order to bypass the email issue. 

 

Terry

dennisedson
Community Manager
Community Manager

Sandbox - testing private content membership

SOLVE

@tmcmillan99

Thanks for posting the answer you received from support.  Unfortunately, there are a lot of bad actors who would take advantage of the ability to send email 😥

Thanks,

Dennis




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0 Upvotes
tmcmillan99
Contributor | Platinum Partner
Contributor | Platinum Partner

Sandbox - testing private content membership

SOLVE

Being able to use the membership option is critical to me testing and implementing the rest of the functionality needed. As a workaround to the emails not being sent, is there a way that I can manually add the user/password to the membership/private content?

 

Thanks,

Terry

0 Upvotes