Sep 21, 2017 11:24 AM
I've designed a custom email template for a company i'm working for using their HubSpot account and the HubSpot COS. In my template design I've intentionaly left out the "social sharing module" because I don't want any social media links or buttons displayed in my design. And seems to work just fine on my end.
For some reason they are seeing social media buttons on their end (See attached image below.) Is this some kind of default RSS feed on their end or is there something I need to do on my end? How do i remove?
Sep 21, 2017 11:38 AM
Hi @dullah Welcome to the Community. Can you expand further on what you mean by " . . on their end" Are the icons appearing after you send the email? Or do they want to delete the icons from an email they are creating.
If you could clarify, I'll do my best to advise your further.
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Sep 21, 2017 12:34 PM
I looked at the source code and found this. I believe this is the problem. How do I access the source code in the template COS so I can delete this?
Sep 21, 2017 11:58 AM
Thanks ed, glad to be here. So I'm only responsible for designing the template. My clients are the ones creating the emails using my template design. I've cleared my template design from any social media modules, code, images etc.
But for some reason my clients are sending me screenshots of my design with that row of social media buttons at the very bottom outside of my design. Is that coming from the email generater or is there something in my template design that I'm not aware of?