Outlook displays Times New Roman for some, but not others?

[JVH1]

Hi!

I will firstly say I'm not a coding genius but know enough to get by...

I'm having trouble getting Outlook to display my fallback font in my email. I would like to use our brand font Montserrat and I have  followed the Litmus guide to web fonts here, and I have a fallback font stack. I've made my template in the layout editor and checked it in the client tester which all looked fine. 

This is how I added the font in the head section

 @font-face {
    font-family: 'Montserrat';
    font-style: normal;
    font-weight: 400;
    src: local('Montserrat-Regular'), url(https://fonts.gstatic.com/s/montserrat/v7/zhcz-_WihjSQC0oHJ9TCYL3hpw3pgy2gAi-Ip7WPMi0.woff) format('woff');
    mso-font-alt: 'Verdana';
    }  

And input this in the inline styling box where any text is used.

font-family: 'Montserrat', Verdana, sans-serif;

In the Hubspot email client previews it appears as I would expect showing a sans-serif fallback however in reality for several colleagues it shows Times New Roman still? So I feel like I can't trust the Hubspot client testing area completely? We are using Outlook 2013.

Any pointers would be appreciated 🙂

Kind regards,

Holly

[dennisedson · Accepted solution]

Hey @JVH1 

Any person who is coding an email template is a coding genius in my book 😀

As to your actual question, was wondering if you checked out this resource

Good luck out there!

[JVH1]

Haha thank you Dennis!

Ah bingo! Thank you for pointing me to this. That worked first time 🙂

Kind regards,

Holly