Not able to set a common template for Customer Portal, Blog and Knowledge Base

[LucasMiranda]

Hello,

I am trying to create a customer portal with the pages Customer Portal, Blog and Knowledge Base with the same template. They look similar, but they are still different and that looks unprofessional. Can someone help me to do this ?

This is how it current looks:

Portal

Blog

Knowledge Base

Regards,

Lucas

[evaldas]

Hi @LucasMiranda,

Unfortunately, it is currently not possible to use the same template for Knowledge Base, Customer Portal, and Blog. You can only customize them individually. 

To customize Knowledge Base theme, you can follow this article:

https://knowledge.hubspot.com/knowledge-base/customize-a-knowledge-base

Instructions for editing Customer Portal template is here:

https://knowledge.hubspot.com/inbox/set-up-a-customer-portal#customize-ticket-templates-and-branding 

Editing Blog templates might require coding (depending on your setup), but this information might help you get started: https://knowledge.hubspot.com/blog/edit-a-blog-listing-page 

Hope this helps!

[LucasMiranda]

Hello @evaldas ,

thank you for your answering.

Unfortunately I already did that, but I am not able to make this three areas look the same and that is my challenge right now.

Is there a way to solve this ?

Regards,

Lucas

[evaldas · Accepted solution]

@LucasMiranda,

The Customer Portal has very limited styling options, so there currently aren't any other options there.

For Knowledge Base, you could have a developer write some custom CSS and add it to the Header HTML in the Custom HTML section.

To access that area you would go to:

Settings > (Content) > Knowledge Base > Template

Then, the custom CSS would need to be added. Below is an example to change the header color of the Knowledge Base (this would override the theme settings).

However, if you need all 3 to match as close as possible, then you would need to use Customer Portal as the "main style" and have a developer adjust your Knowledge Base and Blog templates to match the Customer Portal style.

[LucasMiranda]

Hi @evaldas ,

I will try that and get back to you. 

Thanks!

Regards,

Lucas