CMS Development

Kevin_J
Participant

No see KB in GraphQL

SOLVE

We develop an App to ingest the HubSpot Knowledge Base using GraphQL. But we are not able to list the knowledgs bases for a customer. The customer has Service Hub Professional.

 

We asked the customer to go to https://app.hubspot.com/graphiql/their_portal_id, But they can only see BLOG and CRM, does not see KB there. e.g. KB is missing in the image like below. Any idea?

 

Kevin_J_0-1738882271312.png

 

0 Upvotes
1 Accepted solution
DianaGomez
Solution
Community Manager
Community Manager

No see KB in GraphQL

SOLVE

Hi @Kevin_J 👋 

 

Thanks for reaching out to the Community!

 

I’ve reviewed the situation and found a similar case that was successfully resolved by our support team using internal tools. To ensure the best possible outcome, I recommend your client reach out to our support team. They’ll be able to investigate the issue and resolve it quickly.

 

Best,

Diana


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0 Upvotes
2 Replies 2
DianaGomez
Solution
Community Manager
Community Manager

No see KB in GraphQL

SOLVE

Hi @Kevin_J 👋 

 

Thanks for reaching out to the Community!

 

I’ve reviewed the situation and found a similar case that was successfully resolved by our support team using internal tools. To ensure the best possible outcome, I recommend your client reach out to our support team. They’ll be able to investigate the issue and resolve it quickly.

 

Best,

Diana


Join us on March 27th at 12 PM for the Digital Essentials Lab, an interactive session designed to redefine your digital strategy!
Engage with expert Jourdan Guyton to gain actionable insights, participate in live Q&A, and learn strategies to boost your business success.
Don't miss this opportunity to connect and grow—reserve your spot today!


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuarciones!
0 Upvotes
Kevin_J
Participant

No see KB in GraphQL

SOLVE

Thanks @DianaGomez !