Membership registration forms will not let user enter email (email field shows but is disabled)

[KSmithIllumine8]

For some reason, all membership registration pages on a client's website have the email field disabled. It shows above the two password fields, but you cannot click into it and inspecting it shows it has the "disabled" prop on it.

I've tried viewing the pages on a regular browser window and an incognito window and it's the same thing across all registration pages.

The form is using the standard registration snippet:

{% member_register 'my_register'
email_label='Email',
password_confirm_label='Confirm password',
password_label='Password',
submit_button_text='Save password'
%}

There is no custom javascript running on the template and nothing else I could think of that could be affecting the form.

[Jaycee_Lewis]

Hey, @KSmithIllumine8 👋 Thanks for your question. It's challenging to give a solution or guess without more details or being able to “see” the issue happening. Can you share a link to a page where this is occurring? 

Thank you,

Jaycee

[KSmithIllumine8]

Hi @Jaycee_Lewis ,

Here are the two registration pages we have (still building the site so they're not complete yet, but still enough to see the issue):

• https://illumine8test.net/_hcms/mem/register
• https://www-illumine8test.net/_hcms/mem/register

[ROASJ]

Hi, I have the same problem on my registration page. have you been able to solve it?

I can enter an email address by clicking on the first link you share.

[KSmithIllumine8]

I'm honestly not sure what fixed it, they just started working again.

HubSpot support said it might have had something to do with the private content not living on a subdomain that is designated as the private content's main subdomain. Here's their full reply:

I've just heard back from my team on this and they pointed me to our documentation which states:

The private content feature only works for a connected subdomain that you own that is the primary subdomain for its content type. Membership access won’t be activated for content published on the default subdomain in your HubSpot account (e.g.,hs-sites.com) or on secondary domains.

So this email field is not enabled as the membership feature does not work with the domain you've selected for the page. You will need to work with a connected subdomain that is set as the primary in order to use that registration form.

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