Live chat via hyperlink

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Regular Contributor

I found a post about launching of live chat via a hyperlink on a page.

 

The Community Thought Leader: 

 

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HubSpot Moderator

Hi @soumlabs ,

Another possible solution, you can use in order to have the hyperlink to open your  Live Chat, without adding code, could be to append #hs-chat-open to the end of your URL so the chat widget can launch with it. You can find more information about this option in the following article:

 https://knowledge.hubspot.com/articles/kcs_article/conversations/chat-with-your-website-visitors

Regards,

Kira

 

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Regular Contributor
@kestrada I've already told in my previous replies that using the #hs-chat works but it refreshes the page. I don't want it to refresh.
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Please don't mind when I said that I've replied before which I didn't as I noticed this is the other thread, I've had replied to that original thread and not this one.
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HubSpot Moderator

Hi @soumlabs . I know what you mean. Please, no worries, thesehere.png things happen.

I am not fully familiar with where to add the solution, so I think the best here would be to ask @MFrankJohnson.

Hi @MFrankJohnson,  we were wondering where should we add the code you had suggested on this post https://community.hubspot.com/t5/Tickets-Conversations/launching-chat-from-a-link/td-p/252778 in order to help @soumlabs 

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Regular Contributor

@kestrada more than a week with no response. It seems like @MFrankJohnson is either in capable or non willing to tell where to add the code.

Can you pass this to an expert from hubspot team?

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