Live chat not showing

SOLVE
Elesco
Member

I am trying to get the live chat to work on my website. 

 

The plug in is installed on wordpress, the chatflow is showing as live, the website URL is set as www.elesco.co.uk

with no exlclusion rules.  everything is filled in and the preview works fine.

 

Any ideas?

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Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @Elesco,

 

Have you checked all of the other steps in the trouble shooting article? Chat widget not appearing on website pages

 

Best regards

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Most Valuable Member

Hi @Elesco,

 

Do you have the WordPress plugin installed? If not, then the most common issue that tracking code was not installed.

 

In general, there is a great troubleshooting article here: Chat widget not appearing on website pages

 

Could you review these steps and report back?

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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Elesco
Member

When i log into hubspot and go to tracking code, it has a button to install the plugin, when I click this it loads my wordpress then just stops.  I have downloaded the plugin via wordpress and logged into my account on there.  My website manager has installed the tracking code information onto the site.  But still nothing works

0 Upvotes
karstenkoehler
Solution
Most Valuable Member

Hi @Elesco,

 

Have you checked all of the other steps in the trouble shooting article? Chat widget not appearing on website pages

 

Best regards

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

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webdew
Top Contributor | Diamond Partner

Hi @Elesco ,

Please clear your cache and your caching plugin on WordPress and check again.

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

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