Live chat not pop-up on mobile device

New Contributor

hi

i have a problem

from 2 weeks ago the live chat is not pop-up in mobile devices is was working befor but its not working now.

i am am using robot on live chat

Reply
0 Upvotes
9 Replies 9
Esteemed Contributor

Welcome @DRWAYS,

 

could you please provide us with a page (or preview) link, this will help us a lot to solve the issue.

 

- Chris

New Contributor
Reply
0 Upvotes
Esteemed Contributor

Hey @DRWAYS,

what do you exactly mean with "the live chat is not popup on mobile"?

For me i looks fine. I get the live chat button on a smaller sized chrome window and on my mobile phone (Huawei P30 Pro).

Maybe you have a caching issue. Try to clear the cache of your browser, maybe this helps. Can you maybe try another mobile phone?

 

Hopefully some of that might help.

 

If you like i can send you screenshots.

 

- Chris

New Contributor
I mean full size pop-up with out any click
It was full size two weeks ago but it’s not working now.
Reply
0 Upvotes
Esteemed Contributor

Hey @DRWAYS, so basicly i click on your link. Then i click on the chat icon and then this happens:

 

Screenshot_20201123_141234_com.android.chrome.jpg

Image of my smartphone. It automaticly goes to fullscreen.

 

- Chris

Reply
0 Upvotes
New Contributor
That’s the thing
I want the full pop-up with out any click.
it was ok befor, and it changed a week ago
Reply
0 Upvotes
Esteemed Contributor

Sorry, i'm not understanding correctly.

 

Let's start again.


I'm on your page with my smartphone, how should i start the chat? With click on the chat icon on the lower left side? Or how should it open?

If i click on that icon what should happen? For me it goes on fullscreen and i can chat.

 

- Chris

Reply
0 Upvotes
New Contributor
When you are on my page
The chat should open Full screen after 5 seconds with out any click
Reply
0 Upvotes
New Contributor

no bodys know the answer?

Reply
0 Upvotes