There is a problem with the HubDB tables. I have full access rights, and since there has been an update, the button added "Update" I can't select. Once I have added all the data into the HubDB table, it does not pull through onto our website. I went incognito and then I can see it, another colleague checked and he had the same problem - he couldn't see it in the normal browser but he could incognito. I then tried my cell phone and I am also unable to see it. Please help, this is of high importance as this needed to be complete today.
The problem has been fixed, you need the following access rights . Before Hubspot did an update I had rights to the table, updates happened and rights were cleared, hence the problem.
That isn't a HubDB issue, that is a Hubspot server caching issue. Don't bother calling support unless you want to become more frustrated. They can never "recreate the issue", but frankly Hubspots Caching is horrible.
I have developed a few systems for this:
1. add a query and value to your url. I typically add www.website.com/no-cache=true but as far as I can tell the attribute or value of the query doesn't really matter, and needs to change on each load so after 50 or so refreshes I end of with something like this: www.website.com/no-cache=trueasdfagwqaefawgawgahaerhaerhaeha.
2. Obviously, an incognito window, but this can be annoying.
3. If all else fails I open a command prompt and type "ipconfig /flushdns". I'm not going to pretend I know exactly what this does but basically, from what I understand, it clears your routers cache. This was taught to me by godaddy support, but has helped.
You should understand that Hubspot's caching is only really a problem on published versions of a page (this includes content staged pages) but I don't have this issue nearly as bad on template or page previews.
Also, as far as I can tell, this is Hubspot telling your browser to cache the page. There have been instances where none of the above tricks work and I have just had to wait out the cache which I believe exists for between 1 - 3 hours, obviously this **bleep**.
Lastly, I have had Hubspot support admit that Hubspot has had issues with their caching before, and that they have performed system wide cache flushing in the past, but this with followed by the usual and standard "we can't recreate the issue, it must be something on your end, there's nothing we can do" BS that I get everytime I call.
Here are the details for just one of the tables I am having problems with, there are several now. As you can see in the HubDB table(my mouse is by the new entry), the information is in the table, the "Update" button I can never select nor can any of my colleagues. The next screen shot shows that it does not pull through to the website as it should.The mouse shows where the new thumbnail should sit. Then the following screenshot shows that even in edit mode it does not work. I have tried this on multiple occasions in incognito with no success either.
#1 Data is in HubDB table - Last entryDoes not pull through to the websiteEdit mode - nothing is there either
The problem has been fixed, you need the following access rights . Before Hubspot did an update I had rights to the table, updates happened and rights were cleared, hence the problem.