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How to customize the chat messages widget?

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Contributeur occasionnel

We just added the chat messages widget for our website and all that shows in the lower right corner is a circle with a face in it. We don’t feel anyone will know this is for “live help” since it does not say that.

 
For a while hubspot’s own website had an image of a person with the caption below “help” so when we decided to pay for the added chat messages widget we expected to get the same but we don’t.
 
We opened a ticket for this with hubspot and there was no help.
 
Is there any documentation or links to how we can customize our chat messages widget? Or does anyone know how this can be done?
 
Thank you,

 

here's what ours looks like:

Screen Shot 2018-01-02 at 10.04.05 AM.png

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Contributeur occasionnel

Hey @insulinpumps you should be able to change the appearance of your chat icon by following along with the information in this article. You should have the ability to change out your HubSpot avatar picture for a chat icon picture which should make it a bit more obvious that it is a chat feature. I hope that helps!

 

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Contributeur occasionnel

As is stands you can only customize the message that appears when a user clicks on the bubble icon.

 

The issue is when the page first loads, all visitors will see is a hoving circle in the bottom right corner with an icon in it that not everyone is familiar with. Hubspots own chat/message shows the word "help" as does their documentation ,  yet after escalating this issue to hubspot and asking for a refund since it does not work for us, they are refusing to refund us and telling us that the chat/messages icon is the way it is.

 

Very poor response we did not expect. 

 

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