CMS Development

BOSS
Member

Help Icon changed to Chat Icon for some users

Few of our user logins are unable to see help icon at the right bottom corner, Instead of Help Icon they are getting chat icon. any sugestions please.Thanks.

0 Upvotes
7 Replies 7
roisinkirby
HubSpot Product Team
HubSpot Product Team

Help Icon changed to Chat Icon for some users

Hello @BOSS could you please share a screenshot and confirm your HUB ID?

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BOSS
Member

Help Icon changed to Chat Icon for some users

Hi Roisinkirby,

Thank you for you reply, please find the below snapshot ( chat icon ) for your refernce.

 

Chat Icon snapshotChat Icon snapshot

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roisinkirby
HubSpot Product Team
HubSpot Product Team

Help Icon changed to Chat Icon for some users

Hello @BOSS it's not clear from the screenshot which HubSpot tool are you using. Could you please share the entire desktop/mobile image?

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BOSS
Member

Help Icon changed to Chat Icon for some users

Please find the snapshot from desktop.ThanksChat iconChat icon

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BOSS
Member

Help Icon changed to Chat Icon for some users

HUB ID is 3820592

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roisinkirby
HubSpot Product Team
HubSpot Product Team

Help Icon changed to Chat Icon for some users

Thank you @BOSS, I"ll keep you posted as I speek to the Support team. 

0 Upvotes
BOSS
Member

Help Icon changed to Chat Icon for some users

Hi , Any update/solution  regarding Icon issue ( help icon is not there , changed has Chat icon ) for few of oour users.Thanks.

0 Upvotes