Jun 14, 2019 3:18 PM
I have used Hubspot plugin to create the forms to my WordPress websites, they are working fine before some time, but now I redesigned my website to a new wordpress theme, and integrated my Hubspot account to it and after integration, the forms are not working, submit button does not do anything.
Can you please tell me the issue and help me in this case ?
Below is the link to my forms pages:
Thanks in advance.
Jun 24, 2019 10:57 AM
Is the form a HubSpot form? Have you tried removing the embed code and re-embedding it?
If the form is a HubSpot form and is not working as expected, I would recommend connecting with HubSpot technical Support so they can assist with this matter specific to your portal.
Jun 25, 2019 10:39 AM
Hi @jennysowyrda ,
Thanks for your response. We have resolved the issue. The form was working fine but the email field of the form was set up to not allow email addresses from free email providers. As a result, when I tested with email@example.com it did not work. But when I tried with firstname.lastname@example.org it did work. But there was no feedback on the form that the field was restricting the email address.
On a related note, after further investigation, we found out that it will take some work on our end to take that error code from HubSpot and display a user-friendly message. So we plan to remove that restriction for now so that it is not confusing to the user. And then, when spam becomes a problem, fix a longer-term solution.